Getting Started¶

Welcome to the MUHC Workforce Manager! This guide will help you get started with the system, whether you're an administrator managing schedules across multiple hospital sites or a healthcare worker checking your assignments.

System Overview¶

The MUHC Workforce Manager is a comprehensive scheduling platform designed specifically for the McGill University Health Centre (MUHC) Anesthesiology Department. It replaces fragmented scheduling systems with a unified platform that provides:

• Cross-site visibility for chiefs and administrators
• Real-time schedule updates for all staff members
• Mobile-optimized access for on-the-go healthcare workers
• Streamlined workflows for common scheduling tasks

Hospital Sites¶

The system manages scheduling across three primary MUHC locations:

User Roles¶

The platform serves different types of users with appropriate access levels:

Administrators¶

• Chiefs of Anesthesiology: Complete oversight across all sites
• Department Administrators: User management and schedule coordination
• Site Coordinators: Location-specific administrative functions

Healthcare Staff¶

• Anesthesiologists: Schedule viewing, time-off management, profile control
• Residents and Fellows: Personal schedule access and requests
• Support Staff: Coordination and communication support

Quick Start by Role¶

For Administrators¶

1. Login to the Admin Portal
2. Access the administrative dashboard

3. Review system overview and pending tasks

4. Set Up Users

5. Create accounts for department staff

6. Assign appropriate roles and permissions

7. Create Your First Schedule

8. Learn the schedule creation workflow

9. Understand draft vs. published schedules

10. Configure Multi-Site Operations

11. Set up location-specific settings
12. Configure cross-site coordination

For Healthcare Staff¶

1. Complete Your First Login
2. Set up your account and password

3. Configure notification preferences

4. Explore the Dashboard

5. Understand your personal schedule view

6. Learn about today's assignments and upcoming shifts

7. Learn Schedule Navigation

8. Master different calendar views (month, week, day, agenda)

9. Understand schedule indicators and color coding

10. Set Up Mobile Access

11. Configure mobile app for on-the-go access
12. Learn mobile-specific features and shortcuts

Device Compatibility¶

The MUHC Workforce Manager is designed to work seamlessly across all devices commonly used in healthcare environments:

Desktop/Laptop¶

• Full feature access with complete administrative capabilities
• Multi-window support for complex scheduling tasks
• Optimized for Windows, macOS, and Linux systems

Tablet¶

• Touch-optimized interface for bedside and clinical use
• Hybrid functionality combining desktop and mobile features
• Landscape/portrait support for flexible usage

Mobile Phone¶

• Essential features prioritized for quick access
• Offline viewing for schedule information
• Touch gestures for efficient navigation
• Optimized for iOS and Android devices

Security and Compliance¶

The system is built with healthcare-specific security requirements:

Data Protection¶

• HIPAA-compliant data handling and storage
• Encrypted communications between all system components
• Secure authentication with multi-factor support
• Audit logging for all system activities

Access Control¶

• Role-based permissions ensuring appropriate access levels
• Site-specific restrictions for location-based security
• Session management with automatic timeouts
• Regular security updates and monitoring

Key Features¶

Schedule Management¶

• Real-time updates across all connected devices
• Conflict detection to prevent scheduling overlaps
• Template support for recurring schedule patterns
• Bulk operations for efficient large-scale changes

Time-off Management¶

• Digital request submission replacing paper processes
• Automated approval workflows with email notifications
• Conflict checking against existing schedules
• History tracking for audit and planning purposes

Communication¶

• Instant notifications for schedule changes
• Email integration with customizable preferences
• Mobile alerts for urgent updates
• System announcements for department-wide communication

Getting Help¶

If you encounter any issues or need assistance:

For Staff Members¶

• Check the Staff Troubleshooting Guide
• Review Frequently Asked Questions
• Contact your site coordinator or administrator

For Administrators¶

• Consult the Admin Troubleshooting Section
• Review Error Message Reference
• Contact IT support or system administrators

Technical Support¶

• Internal IT: Contact your hospital's IT department
• System Issues: Report through the feedback system
• Emergency Access: Contact the on-call IT support team

Next Steps¶

Choose your path based on your role:

Ready to dive deeper? Explore the comprehensive guides tailored to your specific role and needs.